Customer Service Executive

10 hours ago

Noida Uttar Pradesh, India PracticeMock Full time

Job description
Roles and Responsibilities:

- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Meet personal/team qualitative and quantitative targets on daily / monthly basis
- Manage large amounts of inbound and outbound calls in a timely manner
- Close sales and achieve targets
- Keep update and understand about our new products and services

Key Requirements:

- 2-3 years of experience as Customer support executive or Customer service role or Telecaller
- CRM - Lead management
- Cold calling - customers and clients
- Effectively communicate the product solution to the customers.
- Providing consistent, concise, accurate & timely sales lead generation activity reports to management.
- Excellent verbal communication skills in English & Hindi language
- Must have convince Skills

Company Description:
Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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