Restaurant Captain

4 days ago

Wayanad, India WILTON HOTELS & RESTAURANTS Full time

**About Us**:
Wilton embodies a rich culinary tradition spanning generations, rooted in the relentless pursuit of excellence and a passion for delivering unparalleled dining experiences. Nestled in the heart of Sultan Bathery, Wayanad, Wilton is renowned for its fusion of flavors, impeccable service, and warm hospitality. Join us as we continue to redefine the art of dining and create memories that linger long after the last bite.

As a Restaurant Captain at Wilton, you will be the steward of our guests' dining journey, ensuring seamless service and unforgettable experiences. Your role will encompass a blend of leadership, hospitality, and attention to detail, as you orchestrate the flow of service and elevate the dining atmosphere.

**Key Responsibilities**:

- Lead by example, embodying the highest standards of professionalism, courtesy, and efficiency.
- Oversee the smooth operation of the dining area, coordinating with the kitchen and other staff members to deliver prompt and attentive service.
- Welcome guests with warmth and hospitality, anticipating their needs and preferences to provide personalized recommendations and enhance their dining experience.
- Supervise and mentor junior staff members, providing guidance and support to ensure consistency in service standards.
- Handle guest inquiries, feedback, and concerns with grace and tact, resolving issues promptly to uphold our reputation for exceptional customer service.
- Maintain a keen eye for detail, ensuring that the dining area is impeccably clean, organized, and visually appealing at all times.
- Collaborate with the management team to implement new initiatives, refine existing processes, and continuously enhance the overall dining experience at Wilton.

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Restaurant: 1 year (required)
- total work: 2 years (required)

Work Location: In person

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