Sales Coordinator

1 day ago

Bengaluru Karnataka, India Medispec (I) LTD Full time

**Job Title: Office Coordinator
- Sales & Service**

**Department**: Sales / Customer Service
**Location**: Mumbai
**Reports to**: Sales Manager / Service Manager

**Job Overview**:
The Sales & Service Coordinator is responsible for supporting the sales and service teams in delivering excellent customer service and achieving sales goals. This role involves coordinating customer inquiries, managing order processing, scheduling services, and ensuring the efficient flow of communication between sales, service teams, and clients.

**Key Responsibilities**:
**Sales Support**:

- Assist the sales team in preparing proposals, quotations, and contracts.
- Process orders and manage the order-to-delivery cycle, ensuring timely delivery.
- Maintain accurate records of sales activities and customer interactions in the CRM system.
- Monitor inventory levels and assist with product availability and supply chain issues.
- Help organize promotional activities, including product launches and marketing campaigns.
- Act as a liaison between sales, operations, and customers to ensure all requirements are met.

**Service Coordination**:

- Schedule and coordinate service appointments, maintenance, and product installations.
- Track service issues from initial request to resolution, ensuring customer satisfaction.
- Communicate with customers to confirm service requirements and expectations.
- Coordinate with the service team to ensure efficient use of resources and timely delivery of services.
- Respond to customer inquiries regarding service status, product warranties, and troubleshooting.

**Customer Relationship Management**:

- Build and maintain positive relationships with customers, understanding their needs.
- Resolve customer complaints or issues in a professional and timely manner.
- Provide after-sales support and follow up to ensure customer satisfaction.

**Administrative Duties**:

- Prepare and process sales contracts, invoices, and other documentation.
- Maintain organized records of all sales and service activities.
- Generate reports on sales performance, service metrics, and customer feedback.

**Qualifications**:

- **Education**: Bachelor's degree in Business Administration, Marketing, or a related field is a plus.
- **Experience**: 1-3 years of experience in sales, customer service, or a related role.
- **Skills**:

- Strong communication and interpersonal skills.
- Excellent organizational and time-management skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to handle multiple tasks and meet deadlines.

**Key Attributes**:

- Customer-focused with a proactive approach to problem-solving.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively in a team environment.
- Flexibility to adapt to changing priorities and needs.
- Sales coordination
- Service coordination
- Order processing
- Customer relationship management (CRM)
- Sales support
- Service scheduling
- Order-to-delivery management
- Customer service support
- Quotation and proposal preparation
- Invoice processing
- After-sales support
- Customer communication
- Complaint resolution
- Inventory coordination
- Product availability management
- Sales reporting
- Service tracking
- Maintenance scheduling

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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