IT Administrator

**Role Summary**
- Own day-to-day IT operations for a 37 member firm covering user support, Microsoft 365 administration, device and network management, security & backup, and vendor coordination.
- Engage stakeholders to understand business needs; design, implement, and manage secure, reliable, and cost‑effective solutions aligned with firm goals.

**Key ResponsibilitiesEnd‑User Support & Device Management**
- Primary contact for L1/L2 support across laptops, desktops, printers, and mobile devices.
- New device setup: OS install, driver/firmware updates, baseline hardening, asset labelling.
- Upgrade Windows 11 Home to Pro via volume key where applicable; join to Entra ID/Azure AD (work/school account).
- Create a local Administrator (break‑glass) account where needed; maintain device naming and inventory hygiene.
- Install/activate Microsoft 365 Apps; ensure Office apps show the user’s company ID (not Family account) so OneDrive works.
- Sign in and validate Outlook, Teams and OneDrive; resolve sync issues; set “Always keep on this device” for key folders.
- Set up required apps and peripherals; manage printer/scanner configurations and drivers.

**Microsoft 365 Administration (Tenant)**
- Provision users, assign/adjust licenses, enforce MFA, and monitor service health in the Microsoft 365 Admin Center.
- Exchange Online: create shared mailboxes/aliases, distribution lists; set mailbox policies and permissions.
- SharePoint Online: create/maintain sites, libraries, metadata and permissions; add users to correct groups.
- OneDrive for Business: monitor sync health, storage, and retention; assist with data restores when needed.
- Microsoft Teams: configure policies, channels and meeting settings; ensure reliable collaboration across devices.

**Security, Backup & Compliance**
- Endpoint protection: deploy and monitor Bitdefender; ensure devices stay compliant with policy.
- Backups: enable and monitor Spanning 365 for mail, OneDrive and SharePoint; test restores periodically.
- Disable Windows Hello for Business per policy; enforce password/MFA and device encryption standards.
- Run periodic user/access/permission reviews; remediate risky sharing and stale access.
- Maintain secure credential storage and follow SOPs for onboarding/offboarding and least‑privilege access.

**Network & Infrastructure**
- Monitor and maintain office LAN/Wi‑Fi; basic configuration and troubleshooting of switches/APs/firewalls (e.g., Sophos XG, Meraki/TP‑Link).
- Track uptime, latency and WAN issues; coordinate failover/ISP support and routine maintenance windows.
- Maintain inventory of network hardware, IP addressing, and documentation.

**Vendor, Licensing & Procurement**
- Coordinate with vendors (CSP for Microsoft 365, GoDaddy, Adobe, hardware suppliers) on quotes, renewals, and incident escalations; drive SLAs to closure.
- Track license consumption (Microsoft 365, Adobe, Bitdefender, Spanning, Pulseway), renewal dates and costs.
- Evaluate and recommend tools/hardware; standardize models and images; maintain spares and warranty/AMC records.

**Documentation, Automation & Projects**
- Maintain up‑to‑date SOPs, checklists, asset registers and knowledge base articles.
- Lead or assist projects: migrations, SharePoint rollouts, backup improvements, automation with PowerShell.
- Produce weekly/monthly IT reports (tickets closed, incidents, uptime, license usage, risks).

**Stakeholder Engagement & Continuous Improvement**
- Meet teams to capture needs; translate into practical IT solutions and clear implementation plans.
- Identify bottlenecks proactively and improve reliability, security, and user experience.

**Qualifications & Experience**
- 3-5 years of hands‑on IT support/systems administration experience in an SMB environment.
- Strong knowledge of Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and the Admin Center.
- Windows 10/11 administration (install, upgrade, imaging, device security, drivers, basic Group Policy/Intune).
- Networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi) and familiarity with firewalls/routers/APs (Sophos, Meraki/TP‑Link).
- Security mindset: MFA, least‑privilege, endpoint protection, backup/restore testing, documentation discipline.
- Clear communication, vendor coordination, and ability to prioritize in a fast‑moving environment.

**Nice to Have**
- PowerShell scripting for automation/reporting, basic Intune/Autopilot, remote monitoring tools (Pulseway or similar).
- Experience supporting Adobe Creative Cloud and Acrobat workflows.
- Exposure to legal‑tech tools (e‑signature, secure file sharing) and CSP/vendor transitions.

**How Success Will Be Measured**
- First‑call resolution and SLA adherence for support tickets.
- Healthy device posture (AV OK, updates current, backup coverage proven).
- Clean permissions and documented SOPs; reduction in repeat incidents.
- Positive stakeholder feedback and smooth onboarding/offboarding cycles.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work L