Tele Calling Executive

4 days ago

Delhi Delhi, India SAMAKSH FOUNDATION Full time

A telecalling executive is a professional who engages in outbound or inbound telephone calls to potential or existing customers on behalf of a company. Their primary responsibilities include:

- **Making Calls**: Telecalling executives make outbound calls to potential customers or clients based on a provided list or database. They may also handle inbound calls from customers who are responding to marketing campaigns or have inquiries about products or services.
- **Product/Service Promotion**: They promote products or services offered by the company, explain their features and benefits, and try to persuade customers to make a purchase or use the services.
- **Customer Assistance**: In addition to sales, they provide assistance to customers by answering questions, providing information about products or services, and addressing concerns or complaints. They strive to ensure customer satisfaction and resolve issues efficiently.
- **Lead Generation**: Telecalling executives often generate leads by identifying potential customers who have shown interest in the company's products or services. They gather information about these leads and forward them to the sales team for further follow-up.
- **Maintaining Records**: They maintain detailed records of calls made, customer interactions, inquiries, and sales. This data is crucial for evaluating the effectiveness of marketing campaigns, identifying trends, and improving strategies.
- **Meeting Targets**: Many telecalling executives work towards specific targets set by their company, such as sales targets, lead generation goals, or call volume quotas. They need to be proactive and motivated to achieve these targets.
- **Communication Skills**: Effective communication skills are essential for telecalling executives. They must be able to articulate information clearly, listen actively to customers' needs, and adapt their communication style to different individuals and situations.
- **Product Knowledge**: A good understanding of the company's products or services is crucial for telecalling executives to effectively communicate their features, benefits, and value propositions to customers.
- **Persistence and Resilience**: Rejection is common in telecalling roles, so resilience and persistence

Pay: ₹6,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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