Sales Operations Administrator

Company Description
**The Company**

YouGov is an international research data and analytics group.

We help the world’s most recognized brands, media owners and agencies to plan, activate and track better marketing activities. As pioneers of online market research, we have been building an ever-growing source of consumer data for the past twenty years. Creating the richest and most complete understanding of your customers’ complex lives. We call it living data.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.

Unlike our competitors, we understand how opinions and trends change from day-to-day, week-to-week and year-to-year. That’s why we have built a platform that gets you right to the source for reliable, accurate data that reflects the reality of a complicated world. Imagine if you could know what 20 million+ people in over 55 markets were thinking now? Or last week? And do so again and again? That’s why we’re different.

Rather than commissioned research that’s already out-of-date by the time it reaches someone’s inbox, our data is alive. So, no matter how quickly things change, our clients are always in the know.

YouGov. Living Consumer Intelligence.

**The Culture**

Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role, with many locations offering a hybrid office-and-remote working approach.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

**Job Description**:
To support YouGov’s Global sales operations and organizations by ensuring a timely and accurate processing of orders, as well as maintaining and updating all CRM account and contact information.

**What will I be delivering?**
- Convert closed won opportunities into NetSuite sales orders, create subscriptions (if applicable) and process as necessary.
- Coordinate any outstanding sales order queries with the relevant salesperson.
- Liaise with Finance and other teams regarding complex sales orders such as multi-country deals.
- Manually assign/ re-assign leads & accounts as required (in cases where this cannot be handled systematically by territory management)
- Monitor lead, account, contact and opportunity data and work with sales to correct the information/ provide feedback (i.e. acct hierarchies, overdue opps, missing info etc)
- Create/ update leads, accounts, contacts and opportunities on behalf of Sales as required
- Create/ update regular operational reports for sales/ sales management as required

**Qualifications**:
**Technical skills and qualifications**
- Microsoft Office skills (Excel, PPT, Word)
- Data management

Additional Information
- ** Willing to work in one of the following shifts: 6.30 pm to 03.30 am IST or **09.30 pm to 06.30 am IST**:

- Competitive salary
- The chance to support and engage with multiple YouGov offices globally