Restaurant Hostess

3 hours ago

Borivali Mumbai Maharashtra, India EATOPIA GLOBAL Full time

**Roles and Responsibilities**:

- Greet Guests: Welcome guests as they arrive, with a warm and friendly demeanour.
- Manage Reservations: Handle bookings over the phone, online, and in person, ensuring accurate and efficient reservation management.
- Seating Guests: Escort guests to their tables, providing menus and informing them of their server’s name.
- Wait Time Management: Provide accurate wait times to guests who do not have reservations and manage the waiting list.
- Customer Service: Address guest inquiries and concerns promptly and professionally, ensuring a positive dining experience.
- Maintain Cleanliness: Ensure the front-of-house area is always clean and presentable.
- Assist with Opening/Closing: Help with the opening and closing procedures of the restaurant.
- Menu Knowledge: Be familiar with the menu to answer any questions guests may have and to assist with recommendations.
- Coordinate with Staff: Work closely with servers and kitchen staff to ensure smooth operations and guest satisfaction.
- Special Requests: Handle special requests and accommodate large parties or VIP guests with personalized service.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Previous experience in a similar role or in the hospitality industry is a plus.
- Positive attitude and a passion for providing exceptional customer service.

Pay: ₹150,000.00 - ₹250,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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