Restaurant Hostess: Resort

4 days ago

Andheri Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
We are looking for a warm, well-groomed, and customer-oriented **Restaurant Hostess** with working knowledge of **IDS software**. You will be the face of the restaurant, managing guest reservations, seating arrangements, and providing a welcoming dining experience, while also efficiently handling table reservations and guest preferences through IDS.

**Key Responsibilities**:

- Greet guests warmly as they arrive and escort them to their tables.
- Manage reservations and table assignments using **IDS F&B or Reservation Module**.
- Maintain an accurate waitlist and communicate wait times effectively.
- Coordinate with restaurant staff to ensure efficient table turnover and optimal seating.
- Maintain a clean and organized hostess station and front-of-house area.
- Handle special requests, dietary needs, and VIP guest preferences.
- Communicate effectively with the service and kitchen teams regarding guest flow.
- Assist in recording and reporting guest feedback or complaints.
- Provide menu knowledge when needed and offer basic assistance in upselling.
- Ensure all guest interactions are professional, courteous, and aligned with brand standards.

**Qualifications & Skills**:

- 1-3 years of experience as a Hostess in a hotel or fine dining restaurant.
- **Proficiency in IDS software** is mandatory (F&B/reservations module).
- Excellent communication and interpersonal skills.
- Pleasant personality with professional grooming.
- Strong organizational skills and attention to detail.
- Ability to remain calm under pressure and handle guest situations gracefully.
- Flexible to work in shifts, weekends, and holidays.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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