Front Office Executive

2 days ago

Agra, India TCP Hotel Full time

**SUMMARY**:
The aspirants have to accommodate guests of hotel by greeting, perform guest transactions, answer the telephone, operate necessary front office equipment, etc. to ensure high-quality guest relation.

**JOB DESCRIPTION**:

- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
- Makes Manager-on-Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Attends meetings and training as requested.

**REQUIREMENTS**:

- General knowledge of computers for working on hotel software.
- Excellent interpersonal communication and customer service skills.
- Maintains professional appearance and demeanor at all times.

**EXPERIENCE**:
**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹6,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Health insurance

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