Front Office Executive

6 hours ago

Agra, India IHCL Full time

Job Responsibilities- Analyze the day
- ’s arrivals and departures for
VIP
- s
- ,
- groups
- and FITs, and ensure a smooth check-in, check-out
- and baggage
- delivery.
- Decide to offer late check-outs as applicable.-
- Conduct a rate check on daily basis. Provide authorization to pass discounts and allowances.-
- To ensure room allocation
- is done for
- all arriving guests as per preferences.-
- To maintain up-to date information on room rates, current promotions, offers and packages
- .-
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and
- statistics
- .
- Collate
- and check daily reports and send the reports to the concerned departments. Ensure that processes are followed within the guidelines laid down. Monitor compliance through surprise checks. Discuss non-compliance with the associates and point out areas of concern.-
- To maintain and settle the guest ledger rendering accountability for the
- days
- transactions
- .-
- Collate and analyze potential business.
- Track potential clientele, capture their current preferences and incorporate upselling strategies
- along
- with
- guest interactions.
- Offer p
- ersonalize
- service in coordination within the sub department.Job Requirements- Diploma / Degree in Hotel Management in Hospitality/Tourism/Hotel Management- 03
- years- Front Office procedural knowledge, room inventory management, revenue management, reservations procedures, financial acumen, cross-functional knowledge.- Result Orientation, Customer Focus, Interpersonal Skills, People Management, Decision Making

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