Customer Service

5 days ago

Matunga Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Customer Service Executive**

**Location**: Matunga, Mumbai
**Educational Qualification**: Bachelor's Degree
**Experience Required**: 2-3 years
**Salary Range**: ₹30,000 - ₹40,000 per month
**Gender Preference**: Female
**Employment Type**: Full-Time

**Job Summary**

**Key Responsibilities**
- **Client Interaction**:

- Assist customers with inquiries, complaints, product/service information, and account updates.
- Resolve issues efficiently and professionally to ensure customer satisfaction.
- **Follow-ups**:

- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Provide updates regarding ongoing requests or services.
- **Documentation & Reporting**:

- Maintain accurate records of interactions, transactions, and feedback.
- Generate daily or weekly reports for review by the team lead/manager.
- **Coordination**:

- Collaborate with internal departments (sales, operations, logistics, etc.) to ensure timely service.
- Escalate unresolved issues to appropriate departments.
- **Customer Relationship Management**:

- Build strong relationships with customers to encourage repeat business and referrals.
- Address customer concerns empathetically and efficiently.

**Qualifications and Skills**
- **Educational Background**:

- Bachelor’s degree in any discipline.
- **Experience**:

- 2-3 years in customer service or a similar client-facing role.
- **Communication Skills**:

- Excellent verbal and written communication in English and local languages.
- Strong listening skills and ability to empathize with customer concerns.
- **Technical Skills**:

- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with CRM or customer service tools is a plus.
- **Interpersonal Skills**:

- Polite, patient, and professional demeanor.
- Ability to stay calm under pressure and handle difficult conversations gracefully.

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):
**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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