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Customer Care Executive
3 weeks ago
From 1 to 6 year(s) of experience
₹ 2,00,000 - 5,00,000 P.A.
- Noida, Gurgaon/Gurugram, Delhi / NCR**Job Description**:
**Roles and Responsibilities**
- Handling Customer Queries from US Customers related to new reservations, cancellations, exchanges etc.
- Follow ups with customers and clients for existing reservations.
- Meeting monthly performance metrics.
- Up selling - seats/ extra baggage space, hotel/ car services/ travel insurance etc.
- 1 year + experience in international Travel Process.
- Excellent communication skills
- Experience of handling customer queries.
- GDS experience is must.
ONLY TRAVEL INDUSTRY CANDIDATE CAN APPLY - EMAIL,CHAT,VOICE PROCESS
**Regard,**
**Team - HR**
- Role:
Customer Success - Other
- Salary:
2,00,000 - 5,00,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, Service & Operations
- Role Category:
Customer Success
- Employment Type:
Full Time, Permanent
- Key Skills
Sabre
travel insurance
Customer Service
date change
Cross Selling
international travel
customer care
Customer Support
Upselling
Reservation
voice process
travel process
Car Rental
US travel
performance metrics
bookings
Hotel Sales
Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Graduation Not Required
Company Profile
- Xcel Serv Solutions Private Limited
- Company Info
