Customer Success Associate

2 weeks ago


Andheri Mumbai Maharashtra, India Aashni + Co. Full time

Job Title: Customer Care Executive Responsibilities:
**Keeping track of the orders and arranging required styles on request.** Resolving queries on social media on posts and direct messages.

**Forwarding queries to concerned Team.** Upselling on the desired products Required Experience/Skills/Education:
**A bachelor’s degree in Administration or related field.** A minimum of 3 years' experience (fashion ecom based preferred)

**Excellent interpersonal and written and oral communication skills.** Knowledge of CRM systems.

**Computer skills.** Knowledge of mediation and conflict resolution techniques Timings : We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times.

1st Shift 10:00:00 AM 6:30:00 PM

2nd Shift 6:00:00 PM 2:30:00 AM

3rd Shift 2:00:00 AM 10:30:00 AM

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 3 years (required)

Work Location: In person



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