Customer Success Associate
2 weeks ago
Job Title: Customer Care Executive Responsibilities:
**Keeping track of the orders and arranging required styles on request.** Resolving queries on social media on posts and direct messages.
**Forwarding queries to concerned Team.** Upselling on the desired products Required Experience/Skills/Education:
**A bachelor’s degree in Administration or related field.** A minimum of 3 years' experience (fashion ecom based preferred)
**Excellent interpersonal and written and oral communication skills.** Knowledge of CRM systems.
**Computer skills.** Knowledge of mediation and conflict resolution techniques Timings : We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times.
1st Shift 10:00:00 AM 6:30:00 PM
2nd Shift 6:00:00 PM 2:30:00 AM
3rd Shift 2:00:00 AM 10:30:00 AM
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 3 years (required)
Work Location: In person
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