Customer Relation Executive

3 days ago

Kottayam, India Purackal Honda Full time

We are hiring a Customer Relations Executive is responsible for managing and improving the relationship between a company and its customers. Key responsibilities typically include:

- Issue Resolution: Address customer complaints and resolve issues efficiently, ensuring customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of company products and services to assist customers effectively.
- Customer Retention: Engage with customers to build long-term relationships, promoting loyalty and repeat business.
- Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.
- Sales Support: Assist with upselling or cross-selling products based on customer needs.
- Documentation: Maintain accurate records of customer interactions and transactions.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

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