Sales and Support

1 week ago


Gurgaon, India Hike Education Full time

**JOB DESCRIPTION**

Profile**:Sales and Support**
Location**:Gurugram**
- _About Us _

Hike Education is an online education platform to help individuals develop their professional potential in the most engaging learning environment. We are taking a full-stack approach of leveraging content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry relevant program.

Hike Education is the academic partner with the NMIMS (Narsee Monjee Institute of
Management Studies) providing Masters In Management Courses, Management

Diploma Courses, Certification Programs And Executive Management Programs.

**_Why HIKE EDUCATION? _**
- At Hike Education, you learn while you earn.
- Bi-yearly salary hike and promotion. (Basis performance)
- Internal contests apart from incentive structure.
- Competitive & Friendly work environment.
- Engagement Activities and R&Rs.
- Official Trips and Parties.

**_Roles & Responsibilities _**

**Designation: Sales and Support**

**_Job Description: _**
- Outbound call process.
- Completing 3 hrs connected call duration by the day end.
- Responsible for the Student Help/ issues over Calls.
- Grievance Handling/ query handling based on the academics and curriculum.
- Taking feedback from the students.
- Handling Escalations & Cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the
- time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.

**_Qualifications Eligibility & Offerings_**
- Graduate/Post Graduate in any discipline.
- Freshers & Experienced (1-3 years) both can apply.
- Remuneration range (Fixed) 2.5- 3.25 LPA.
- Attractive Incentive Structure.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹325,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Gurugram - 122016, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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