Customer Support Executive

5 days ago

Choolaimedu Chennai Tamil Nadu, India INIYAS Services Pvt Ltd Full time

INIYAS Ltd is looking for a Customer Support Executive to assist our customers with technical problems when using our products and services.

Key Responsibilities:
Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Communicating with customers through various channels.

Responding promptly to customer inquiries.

Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Monitor customer complaints on social media and reach out to provide assistance

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams.

Update our internal databases with information about technical issues and useful discussions with customers

Successful applicant requirements:
Excellent communication and problem-solving skills

Prior experience as a Customer Support Executive

Experience using remote support tools

Friendly, Patient, Able to Work in a Fast-Paced Environment

Ability to stay calm when customers are stressed or upset.

Multi-tasking abilities

Why INIYAS
- You can work with a young and dynamic team.
- We offer continuous training for your development
- You get to work in a multinational environment.
- Our office is expanding, meaning you have an incredible opportunity to make an impact at a time of rapid growth.
- Competitive package

Experience: 2 years' experience as a customer support executive or similar role related experience, preferably in IT

Must have very good fluency in English and should be able to handle UK customers

Industry: Information Technology & Services

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Flexible shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Choolaimedu, Chennai - 600 029, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Notice period, if any?
- Current Salary?

**Experience**:

- Customer support: 1 year (required)
- International client Calling: 1 year (required)

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