International Customer Support Executive

2 weeks ago

Chennai Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

**We are Hiring**

**Process** : International Customer Support Executive.

**Sector / Industry** : Banking & Financial Services.

**Experience** : 1* Year in International voice support.*

**Languages** : Excellent English, B2 Quality

**Qualification** : Graduate

**Interview** : Virtual Mode

**Salary** : 30% Hike from the Previous CTC (Range - 3 to 5.5 LPA)

**Working days** : 5 days, US Shifts - Saturday & Sunday off.

**Working hours**: Any 9 hours including one hour break

**Location** : Ambattur, Chennai.

**Looking for Immediate joiners**

**Roles and Responsibilities**:
1) Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline

2) Must have knowledge in BFSI Industry

4) Issue Resolution:
Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.

5) Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.

6) Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.

7) Cross-cultural Communication:
Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How many years of Experience do you have in International Customer Support Voice process ?
- Can you speak English fluently?
- Are you a immediate joiner?

**Experience**:

- International Customer Support Voice process : 1 year (required)

Work Location: In person

**Speak with the employer**
+91 7358756477

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