Customer Service Representative

6 days ago

Gurgaon, India Hike Education Full time

Profile: Business Development (Service) / Customer Service Representative

Location: Gurugram

Roles & Responsibilities

Outbound call process (min. 100 - 120 calls in a day).

Completing 3 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.

Eligibility & Offerings

Graduate/Post Graduate in any discipline.

Freshers & Experienced (1-3 years) both can apply.

Remuneration range (Fixed) 2.5-3.25 LPA.

Attractive Incentive Structure.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Current In hand?
- What is Your Expectation In hand?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8766272433

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