Customer Relations Operations

4 days ago

Rajouri Garden Delhi Delhi, India Soni Sapphire Full time

We are looking for a **Customer Relations Operations Executive** to be the face of Soni Sapphire’s customer experience. The role involves handling customer queries with professionalism, especially for our **premium/high-end clientele**, while also managing brand interactions on **Instagram**.

**Key Responsibilities**:

- Manage and resolve queries of **high-end customers** with extra care and professionalism.
- Respond to DMs, comments, and customer concerns on **Instagram**, ensuring an engaging brand presence.
- Update and manage customer interactions using the **CRM tool** for smooth workflow.
- Build and maintain positive customer relationships to drive retention and satisfaction.
- Coordinate with internal teams to resolve order, delivery, or product-related issues.
- Maintain a professional tone and brand image in all communications.

**Requirements**:

- Strong verbal and written **communication skills** in English & Hindi.
- Smart, confident personality with a customer-first attitude.
- Ability to handle **premium clients** with patience and professionalism.
- Familiarity with **Instagram & social media handling**.
- Knowledge of **CRM tools** will be an added advantage.
- Graduate degree preferred (any field).
- 0-2 years of experience in customer service/client relations.

**Perks & Benefits**:

- Opportunity to work with a leading brand in the fashion & jewellery industry.
- Exposure to high-end clientele and luxury brand experience.
- Friendly and growth-oriented work environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Language**:

- English (required)

Work Location: In person

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