Telematics Customer Support Team

1 day ago

Navi Mumbai Maharashtra, India Algomatix Technology Pvt Ltd Full time

Job Summary

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities
- Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
- Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
- Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
- Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
- Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.

**Qualifications**:

- Education: Bachelor’s degree in IT, engineering, or related field (or equivalent experience).
- Experience: 5+ years in telematics or technical support; 1+ year in a supervisory role.
- Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills.

Preferred Qualifications
- Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- Customer support: 5 years (preferred)
- Technical support: 3 years (preferred)
- Supervising: 4 years (preferred)

Work Location: In person

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