Tele Caller Executive

1 week ago

Okhla Industrial Area Phasei Delhi Delhi, India Pourbrain Tech Private Limited Full time

Job Description for Call Center mentioned below
- Job Description
- Take inbound calls and collect data like patients details (pick and drop location, age, weight, disease, weight, special health supporting tools requirement)
- Make Outbound calls to confirm schedule activity as vendor price and availability
- Book and dispatch ambulance at accurate time with numerous follow ups
- collect payment as per organization norms
- Take follow up for billing and remuneration
- Take & Update feedback for the service improvement
- Communicate with customers via phone and chat in a timely and accurate way
- Provide knowledgeable answers to questions about a product, pricing, and availability
- Follow up with customers to ensure their issues are resolved
- Update our internal databases with information about issues and useful discussions with customers
- Work with internal departments to meet customer's needs
- Handle data entry in various platforms

Key Skills
- Comfortable in voice /calling

Good computer skills, Excel & MS Word

Excellent interpersonal communication skills (Hindi & English)

High level of professionalism and adaptable

Must be available to work some holidays, weekends and rotational shifts

Strong problem solving abilities

Intellectual with good negotiation skills

**Job Types**: Full-time, Permanent

**Salary**: ₹8,431.91 - ₹20,093.96 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- telecalling: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Okhla Industrial Area Phase-i, Delhi, Delhi (required)

Ability to Relocate:

- Okhla Industrial Area Phase-i, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9315266130

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