Admission Counsellor

15 hours ago

Bengaluru Karnataka, India Sherwood High Full time

The Admission Counsellor must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.

**1. General Responsibilities**:
- Understand and uphold the School’s mission, vision, ethos, and policies
- Stay informed about the School’s unique strengths and offerings
- Use reference materials to address enquiries efficiently
- Respond to all communications promptly
- Participate in School events and promotional activities

**2. Admissions**:
**A. Pre-Admission**:- Record and respond to all types of enquiries (walk-in, online, telephonic)
- Guide parents through registration and curriculum details
- Schedule parent interactions and school tours
- Coordinate academic discussions and assessments
- Manage appointment scheduling, cancellations, and virtual meetings
- Assist with optional facilities (e.g., transport)
- Support parents through the entire admission process
- Verify submitted documents and follow up on discrepancies
- Coordinate with Accounts Team for fee payments

**B. Post-Admission**:- Maintain admission records and verify documentation
- Handle admission cancellations
- Prepare and distribute admission kits
- Update all data accurately in the ERP system
- Coordinate mid-term transitions with staff
- Assist with orientation for new students
- Ensure smooth completion of formalities and allotments
- Organize parent meetings when required
- Collect feedback from parents as needed

**3. Parent Relations**:
- Maintain records of parent queries and grievances
- Address academic and non-academic concerns
- Redirect unresolved queries to the appropriate department
- Resolve grievances efficiently and escalate when necessary
- Ensure all queries and grievances are fully addressed

**Role Requirements**:

- Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred)
- Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management
Qualities: Team player, Persuasive, Assertive, Result oriented

Key Performance Indicators:

- Performance Ratio (Enquiries to Admissions)
- Complete and accurate maintenance and updating of data
- Quality of interactions with students
- Quality of interactions with parents
- Proactiveness
- Precision in performance

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