Process Sme

Mumbai Full-Time **Reporting to**:Ops Lead **Team Size**: Individual Contributor **About the Company**: Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region’s growth and spur innovation in the digital economy. We are pioneer in building a first-of-its-kind utility-grade resilient fibre network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses. We are a carrier-neutral telecom infrastructure platform set up by I Squared Capital, a global infrastructure - focused private equity fund. - SmartNet by Lightstorm Telecom Designed to be first of its kind in India is fibre - based network, connecting top seven cities in India. - SmartNet will connect >80% of all current & future Multi Tenant Data Centre locations, all Cable Landing Stations, all Internet Exchanges and all current and future CDN locations. - SmartNet Metro Network Topology - Linear Point-to-Point Mesh Architecture to ensure low latency and high network availability. - SmartNet is being progressively launched in first half of 2021 across India and second half in other emerging Asia markets, mostly with large pre-booked capacities by global fortune 500 companies. - Lightstorm Telecom is 100% owned SPV set up by a US based global infrastructure-focused PE fund. **Our Mission**: The mission of Lightstorm is to create a digital native and market leading network platform based business, built on asset acquisitions roll up and business transformation strategy. **1** Linearity Point to Point - Not ring based - Grid mesh Least count route KM’s fromP2P Latency guaranteed **2** Availibility Utility grade national fiber (non telco) -based on gas/ oil pipeline. HV transmission. Railways grid. Ulta-high availability 99.9% **3** Services service transparency at wavelengths. Glass pane for monitoring - Self-service portal - Only cloud bandwidth services **3** Programmability Bandwidth on demand - Application-aware latency services - zero-touch provisioning - Optical VPN, Self-service portal - Ability to wholesale white - labelled offerings with own band - API Intergration to network SON. **About Lighstorm NOC**: - State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida - Both the NOC operate in active-active mode as DC-DR - Deployed and operating Cloud-hosted OSS- BSS systems - In-house competence for Network & Service migration with experts coming from india and Global Telecom Operations team - Operational experience in managing own facilities and competence in NaaS and SaaS - Single source of truth for LTC internal and external teams. **Role Description Primary responsibilities and accountabilities**: Developing required documentation such as SOP, work instruction, process gap analysis, process flow diagrams, roles/responsibilities, SLA/OLA **Role/ responsibilities include**: - Data Collation for analysis - Liaising with Operation stakeholders to identify process gaps - Identify, refine, report and monitor processes - Support in defining success criteria - Responsible for implementing the Process across LTC - Responsible for getting ISO20K certification as well as maintaining it - Able to do the consulting job for getting the process created internally and externally. **Skills/ Experience** - Minimum/ Ideal/ Target years of relevant and total experience : 8-10 years - Industry preference, if any : Enterprise/Telecom/NOC Operations - Team Management experience required: No - Education qualification (if required to be specified) : B.E./B.Tech or equivalent (ITIL) - Skills required - Technical skills: - Basic experience on developing required documentation such as, process flow diagrams, SOPs, KPIs, RACI, gap analysis reports - Basic knowledge of OSS & BSS processes - Basic Telecom Knowledge - b. Soft-skills/ behavioral: - Excellent communication skill - Excellent listener - Clear English speaking and writing ability - Excellent co-ordination and Inter-personal effectiveness - Requirement to work in night shifts: No - Business Travel requirements No **Want to know more?**: **Feel free to write to us and let’s get to know one another **: