Team Lead- Sales

4 weeks ago

Mumbai, India Truemeds Full time

Role Overview:The SME – Sales will act as a key link between the frontline telecalling team and salesmanagement. The role involves driving sales performance, managing team productivity, andensuring smooth operations in alignment with business objectives. This position closelymirrors the responsibilities of a Team Leader (TL) in a BPO sales setup.Key Responsibilities: Lead and manage a team of 20–30 telecallers to achieve daily and monthly sales targets. Monitor team performance through key metrics such as conversion rates, productivity,and call quality. Demonstrate strong team management skills to maintain discipline, motivation, andengagement. Plan and manage rosters to ensure adequate staffing and smooth workflow. Proactively manage shrinkage and attrition, ensuring minimal business disruption. Conduct regular training and upskilling sessions to improve sales effectiveness andproduct knowledge. Motivate and coach team members to maintain high morale and consistentperformance. Ensure adherence to sales scripts, compliance, and quality standards. Be flexible to extend shifts or adjust work hours as per business requirements. Collaborate with internal stakeholders (Quality, Training, HR, and Operations) forperformance improvement and issue resolution.Key Requirements: Education: Graduate (any discipline). Experience: 3–6 years in telesales/inside sales, with at least 1–2 years in a teammanagement or SME/TL role. Industry Preference: BPO sales process, telesales, or healthcare/insurance domain.Skills: Strong understanding of sales processes and performance metrics. Strong team management and leadership abilities. Ability to perform effectively under sales pressure and dynamic business conditions. Strong Excel and analytical skills to monitor performance and drive insights. Excellent communication and people management skills. Proficiency in CRM tools and sales dashboards.Attitude: Proactive, target-driven, and adaptable.Why Join Truemeds? Be part of a high-growth, mission-driven company transforming healthcare in India. Opportunity to lead and grow within a fast-paced, performance-oriented culture. Competitive compensation and attractive performance-linked incentives.

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