Guest Service Associate

**About RAHO**:
Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is dedicated to bridging the gap in quality accommodation options in non-urban areas such as Coorg, Ooty, and Gokarna.

Raho focuses on offering immersive and affordable travel experiences tailored to millennials. The Bengaluru-based startup has successfully raised Seed funding to begin revolutionizing the Indian travel and hospitality sector.

**Title**: Guest Service Representative (Full Time)

**Location**:Bangalore.

**Salary**: 30,000/month.

**Work hours**:In office 10am - 6pm, Monday to Friday. Needs to be available on phone post 6pm till 9pm for a total of approximately 1 hour of work. The one hour of work depends on guest needs.

**What to expect from us?**
- Open door policy - we are available in case you need to talk about any issues
- We are a growing start-up
- Passionate and driven colleagues

**What do we expect from you?**

**Behaviours**:

- Able to effectively handle deadlines
- Hardworking and Commitment
- Integrity and transparency
- Proactive and openness to criticism
- Ability to successfully adapt to changes in the work environment

**Communication Skills**:

- Excellent communication skills (written and verbal)
- Knowledge of other languages is a big plus (especially Hindi and Kannada)
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues guest’s present
- Work successfully in a team environment as well as independently

**Computer Knowledge/Skills**:

- Familiarity with Microsoft Excel
- Excellent typing skills
- Demonstrates understanding of the Internet, Airbnb, and competitor websites
- Demonstrates an ability to learn in various media

**Guest Focus**:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize guest needs
- Demonstrates interpersonal skills with a diverse guest base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging guest issues, escalating when necessary

**Problem Solving Skills**:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to maintain composure in highly escalated situations

**What are your primary responsibilities?**
- Provide knowledgeable answers to questions about product, pricing and availability
- Ensure customer satisfaction ratings of 9 and above
- Ensure sale of food and service bundles above acceptable levels
- Reply to all inquiries within 15 minutes of being raised
- Should be always virtually available to the customer during their stay
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints.
- Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary and extracting insights.
- Providing feedback on the efficiency of the customer service process. Keeping yourself updated on company products and services to effectively manage customer queries
- Work with on ground staff to meet guest needs

**It would be great if you also have**
- Experience working in startups
- Experience/background in hospitality industry

**Sounds like your dream job?**

This position is based in Bangalore, India.

Work Location: In person

Application Deadline: 24/05/2025