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Hotel Cleanliness Expert

2 weeks ago

Gurgaon, India Marriott International, Inc Full time

**Job Number** 23209147

**Job Category** Housekeeping & Laundry

**Location** The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each time.

Guest Relations
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.

Housekeeping Protocol
- Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
- Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
- Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
- Conduct room cleaning according to Clean Matters specifics and guidelines
- Ensure to adhere to cleaning protocol of the hotel as per training and LSOP.
- Comply with quality assurance expectations and standards.
- Return cart to designated area at the end of shift and replenish all items required.
- Always maintain highest level of cleanliness of guest room corridor as well as Heart of House pantries Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
- Fold cleaned linen into designated size, either by hand or using folding machine.
- Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
- Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites

Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
- Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
- Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
- Limit access to guest rooms while cleaning by following departmental procedures.
- Remove trash, dirty linen, and room service items from room and balcony/patio.
- Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
- Refill Honor Bar and record usage as per hotel specific LSOP. Remove used IRD trays from the guest rooms to the HOH pantry.
- Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
- Conduct special periodic cleaning task as assigned by HSK supervisor. Report missing hotel/resort property and damages to room to manager/supervisor.
- Ensure guestroom, public areas/bathrooms, restaurants, fitness center, pool area, offices are cleaned and maintained as per quality standards.

Public and Employee Spaces
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, clea