Customer Experience

1 week ago

Pune Maharashtra, India Shipco IT Full time

**Description**:
Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled **Customer Experience** to join our team. In this role, you’ll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.

**What You'll Do**:

- The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
- He / She must show the willingness to learn new things every time and then
- To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
- To be open to take additional responsibilities of training colleagues
- Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
- Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
- Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

**What You’ll Need**:

- At least a bachelor’s degree in any stream
- Minimum 1 to 3 Years of experience in documentation
- MUST be willing to work in all shifts including night
- Experience of transition handling is preferred
- Ability to perform multiple tasks concurrently and meet deadlines.
- Able to work under pressure, positive attitude towards teamwork and good responsibility
- Be able to work in shift and multicultural working environment
- Travel overseas may be required on occasion as business need

**Here’s What We Offer**:
At Shipco-IT, we pride ourselves on our vibrant and supportive culture.
- **Exciting Work Culture**: Join our friendly, supportive team and start making a difference from day one
- **Innovate Logistics**: Help improve global efficiency and shape the future of logistics
- **Collaborative Environment**: Work with leaders in the industry in a creative and open culture
- **Growth Opportunities**:Reach your full potential with abundant professional and personal development options
- **Competitive Compensation**:Earn a salary that reflects your skills and expertise
- **Awards and Recognition**: For outstanding performance or significant contributions to the company's success

Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.

**About Shipco IT**:
Shipco IT Pvt. Ltd. is a subsidiary of global logistics provider **Shipco Transport** and serves as the shared service center for **Scan-Group** companies. It is also the technology partner of **WorldWide Alliance**.

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.

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