Email Support Executive

4 days ago


Wagle Estate Thane Maharashtra, India scymes services pvt limited Full time

Customer satisfaction: Ensuring customers are satisfied and have a good experience.
- Product knowledge: Providing accurate information about products and services, and showing customers the product's benefits.
- Training: Training new employees and ensuring the customer support team is adequately trained.
- Conflict resolution: Resolving customer complaints and handling conflict situations.
- Customer account management: Recording and managing customer accounts through CRM systems.
- Team management: Hiring, directing, and monitoring a team of customer service representatives.
- Best practices: Creating recommendations on best practices for handling different clients and retaining customers.

Pay: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Work Location: In person



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