
Customer Service Representative
9 hours ago
**Key Responsibilities**:
- Resolve customer complaints by identifying problems, offering solutions, and following up to ensure satisfaction.
- Maintain a record of customer interactions, feedback, and resolutions in the system.
- Collaborate with internal teams to address customer concerns effectively.
- Provide product/service information to customers and assist in troubleshooting issues.
- Ensure a positive and seamless customer experience.
**Requirements**:
- **Freshers are welcome**:
- Prior experience in customer service, support, or a similar role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Ability to handle difficult situations with patience and professionalism.
**Preferred Qualifications**:
- Bachelor's degree in any field.
- Fluency in multiple languages is an added advantage.
Pay: ₹13,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you available to start immediately?
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (required)
- Malayalam (required)
Work Location: In person
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