Customer Service Representative

3 weeks ago


India Cochin Kochi Ernakulam HomeDot Full time

Job Description Company: Homedot Construction Solutions Pvt Ltd Salary: 10,000 to 15,000/month Job Summary: We are seeking enthusiastic and customer-focused individuals to join our support team as Customer Service Representatives. This is an excellent opportunity for freshers to kickstart their career in a dynamic and growth-oriented environment. You'll be the first point of contact for our customers, helping resolve queries and ensuring a positive experience. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and chats professionally. - Resolve customer queries, complaints, and requests with empathy and efficiency. - Maintain accurate records of customer interactions using CRM tools. - Collaborate with internal teams to ensure timely resolution of issues. - Provide product/service information and assist in troubleshooting. - Uphold company values and deliver exceptional customer service. Requirements: - Excellent verbal and written communication skills in [English/regional language]. - Strong listening and problem-solving abilities. - Basic computer proficiency (MS Office, email, typing). - Positive attitude and willingness to learn. - Ability to work in a team and adapt to a fast-paced environment. Education: - Minimum qualification: Graduate in any discipline



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