Operations Executive

2 weeks ago

Andheri East Mumbai Maharashtra, India Artium Academy Full time

We are looking for a dynamic and proactive professional to manage and strengthen relationships with our community of 150+ skilled teachers at **Artium Academy**. This role will focus on aligning teachers with organizational goals, managing escalations, ensuring seamless operations, and delivering an exceptional experience for both teachers and customers.

**Key Responsibilities**
- Build and nurture long-term, sustainable relationships with teachers.
- Manage and align a group of 150+ skilled teachers to meet ecosystem expectations.
- Identify, analyze, and initiate escalation processes in line with defined criteria.
- Resolve teacher escalations by coordinating with internal and external stakeholders, ensuring timely ownership, action, and communication.
- Ensure all escalations are addressed within agreed timelines and initiate process changes when needed.
- Address operational issues promptly to maintain service quality.
- Effectively manage teacher calendars and slots to safeguard customer experience.
- Evaluate and prioritize feature enhancements, balancing the needs of teachers, internal stakeholders, and partners.
- Foster collaborative and constructive relationships with all stakeholders.
- Assess current operational strategies and recommend improvements.
- Prepare and present operational reports for management as required.

**What We’re Looking For**
- A strong team player with a natural curiosity for navigating startup environments.
- Flexible, adaptable, and comfortable with ambiguity.
- A problem solver with the drive to go beyond the obvious and deliver impactful solutions.
- Resilient and tenacious in the face of challenges.
- Strong ability to prioritize tasks, manage competing demands, and focus on what matters most.
- Willingness to roll up sleeves and get the job done.
- Empathy and understanding toward diverse stakeholders, with the ability to see situations from their perspective.

**Job Types**: Full-time, Permanent

Pay: Up to ₹450,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Andheri East, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- what is your notice period?
- What is your current CTC?
- What is your expected CTC?

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

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