Customer Success Intern

3 days ago

Sohna Gurugram Haryana, India DigiRocket Technologies Full time

**Location : On-Site [Sector 49, Gurugram]**

**Working Hours : 6PM to 3AM**

**Working Days : Mon - Fri**

**Duration : 3 months**

**Stipend : INR 15,000 per months**

As a **Customer Success Intern**, you will work alongside the Customer Success team to deliver exceptional service to our clients. This internship provides you with hands-on experience in customer relationship management, problem-solving, and communication. You’ll have the opportunity to assist with onboarding, customer training, troubleshooting, and gathering feedback to enhance the customer experience.

**Key Responsibilities**:

- Assist in onboarding new customers by providing them with relevant resources, training, and support.
- Monitor customer satisfaction and follow up with clients to ensure that issues are addressed in a timely manner.
- Help analyze customer usage data to identify trends, opportunities, and areas for improvement.
- Support the Customer Success team in managing customer inquiries, including resolving issues, troubleshooting, and escalating complex issues when necessary.
- Contribute to the development of knowledge base articles, FAQs, and product documentation.
- Participate in customer feedback sessions and assist in gathering testimonials or case studies.
- Collaborate with sales and product teams to ensure customer needs and concerns are communicated effectively.
- Assist with administrative tasks related to customer accounts and interactions.

**Qualifications**:

- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong communication skills, both written and verbal.
- Ability to problem-solve and demonstrate a customer-first mentality.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience with customer support tools (e.g., Zendesk, Salesforce) is a plus but not required.
- A positive attitude, eagerness to learn, and passion for helping customers.
- Ability to work independently as well as part of a team.

**Preferred Qualifications**:

- Previous internship experience in customer service, sales, or related fields.
- Familiarity with CRM systems (Salesforce, HubSpot, etc.) is a plus.
- Strong organizational skills and attention to detail.

**What We Offer**:

- Hands-on experience in Customer Success.
- Opportunity to work with a dynamic and supportive team.
- Exposure to a wide range of customer-facing activities and problem-solving scenarios.
- A great learning experience to build skills in customer relationship management.
- Opportunity to get permanent employment based on performance.

**Job Types**: Full-time, Fresher, Internship
Contract length: 3 months

Pay: ₹15,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Sohna, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any prior internship experience in Customer Success?

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

  • Customer Success Executive

    1 week ago

    Sohna, Gurugram, Haryana, India DigiRocket Technologies Full time

    **Job Details**: **Location: Sector 49, Gurugram, Haryana** **Working Hours: 06:00PM to 03:00AM / 08:30PM to 05:30AM** **Working Days: Monday to Friday** **No. of opening: 01** **Prior Experience: 2-4 years** **Compensation: up to INR 30,000 per month** **Job Summary**: As a Customer Success Executive, you will be responsible for fostering strong...

  • Customer Success Associate- International

    5 days ago

    Gurugram, Haryana, India Educohire Full time

    **Customer Support Associate - Gurgaon** **Work Mode**: Work From Office **Position**: Customer Success Associate **Skillset**: Excellent comms in English **Qualification**: Graduate - must **Interview rounds**: HR Round; Ops Round, Language assessment **Salary**:29k CTC **Location**:Gurgaon **Experience**: Minimum 1 year of international exp. is...

  • Intern - Customer Success

    7 days ago

    Gurugram, India Spyne Full time

    Customer Success Intern Who are WE? At Spyne , our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI -powered solutions are designed to transform the car visuals into premium studio visuals....

  • Associate Customer Success

    2 weeks ago

    Gurugram, Haryana, India Orange Mantra Full time

    Gurgaon - 1 - 1 to 3 years - Full Time We are seeking a proactive and customer oriented Associate Customer Success professional to join our IT software development services team in Gurgaon. You will work closely with clients to ensure successful delivery, adoption, and satisfaction with our software solutions and development services, driving long-term...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India SAS Group Full time

    We are seeking dynamic and empathetic Customer Success Agents to join our team. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met and that they achieve success using our products/services. Your mission will be to build strong relationships, provide exceptional support, and proactively address customer...

  • Customer Success Associate-l1

    1 week ago

    Gurugram, Haryana, India 10 x growth accelerator Full time

    **Job Title: Customer Success Associate - L1** **Location: Gurugram (Work from Office)** **Priority: High** **About the Role**: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success...

  • Customer Success Executive

    3 days ago

    Gurugram, Haryana, India Javis Full time

    Javis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets. You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the...

  • Customer Success Executive

    1 week ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer Success Executive** Job Details: - 5 days working - 2 Rotational off - Rotational shifts - Both Side cabs - Salary: up to 35k CTC - Location : Gurgaon - Age up to 35 years ** NEED IMMEDIATE JOINERS ONLY** - Under Graduate / Graduate both can apply - fresher / experience both can apply - Experience Should be international BPO process (voice /...

  • Associate - Customer Success (Chats)

    1 week ago

    Gurugram, Haryana, India Apertum Online Pvt Ltd Full time

    **Company Description** Apertum Online** is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Nexus Jobs Full time

    Job Title: Customer Success Associate (Customer Support Executive) Company: BluSmart Location: Udyog Vihar, Gurugram, Haryana Roles & Responsibilities: Handle customer queries and provide excellent service. Resolve concerns through verbal and written communication. **Requirements**: Good communication in English & Hindi...