Customer Success Intern

2 days ago

Sohna Gurugram Haryana, India DigiRocket Technologies Full time

**Location : On-Site [Sector 49, Gurugram]**

**Working Hours : 6PM to 3AM**

**Working Days : Mon - Fri**

**Duration : 3 months**

**Stipend : INR 15,000 per months**

As a **Customer Success Intern**, you will work alongside the Customer Success team to deliver exceptional service to our clients. This internship provides you with hands-on experience in customer relationship management, problem-solving, and communication. You’ll have the opportunity to assist with onboarding, customer training, troubleshooting, and gathering feedback to enhance the customer experience.

**Key Responsibilities**:

- Assist in onboarding new customers by providing them with relevant resources, training, and support.
- Monitor customer satisfaction and follow up with clients to ensure that issues are addressed in a timely manner.
- Help analyze customer usage data to identify trends, opportunities, and areas for improvement.
- Support the Customer Success team in managing customer inquiries, including resolving issues, troubleshooting, and escalating complex issues when necessary.
- Contribute to the development of knowledge base articles, FAQs, and product documentation.
- Participate in customer feedback sessions and assist in gathering testimonials or case studies.
- Collaborate with sales and product teams to ensure customer needs and concerns are communicated effectively.
- Assist with administrative tasks related to customer accounts and interactions.

**Qualifications**:

- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong communication skills, both written and verbal.
- Ability to problem-solve and demonstrate a customer-first mentality.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience with customer support tools (e.g., Zendesk, Salesforce) is a plus but not required.
- A positive attitude, eagerness to learn, and passion for helping customers.
- Ability to work independently as well as part of a team.

**Preferred Qualifications**:

- Previous internship experience in customer service, sales, or related fields.
- Familiarity with CRM systems (Salesforce, HubSpot, etc.) is a plus.
- Strong organizational skills and attention to detail.

**What We Offer**:

- Hands-on experience in Customer Success.
- Opportunity to work with a dynamic and supportive team.
- Exposure to a wide range of customer-facing activities and problem-solving scenarios.
- A great learning experience to build skills in customer relationship management.
- Opportunity to get permanent employment based on performance.

**Job Types**: Full-time, Fresher, Internship
Contract length: 3 months

Pay: ₹15,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Sohna, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any prior internship experience in Customer Success?

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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