Operations Support

19 hours ago

Mohali Punjab, India Cargaison Logistics Express Pvt Ltd Full time

**Job Title**:Logistics Operations Support Specialist

**Location**: Mohali

**Experience Required**: 2+ Years in Logistics Operations

**About Cargaison Express**

Cargaison Express is an India-based offshoring company specializing in consulting, knowledge process services, and business development exclusively in the logistics industry. We partner with global clients to help them streamline operations, enhance decision-making, and boost profitability through innovative and tailored logistics solutions. Our approach combines deep industry knowledge with operational expertise to deliver consistent and measurable results.

**Job Overview**

We are seeking a **Operations Support Specialist** with at least **2 years of experience in the logistics industry**— preferably in freight brokerage, carrier operations, or a relevant logistics function. This role demands a proactive, mature professional who thrives in a fast-paced environment, demonstrates high attention to detail, and possesses strong communication and Excel skills.

As a key part of our **brokerage sales support team**, you will be responsible for supporting internal sales processes, managing data and reports, and assisting with day-to-day client and carrier operations to ensure smooth, efficient service delivery.

**Key Responsibilities**
- Provide **troubleshooting assistance** for customer orders, account updates, and relevant service issues
- Offer **data support and guidance** to the brokerage team for decision-making
- **Monitor performance indicators**, assist with checking insurance compliance for carriers and shippers
- Manage and update **sales tracking tools**, CRM records, and internal reporting dashboards
- Maintain accurate logs and documentation of orders, carrier interactions, and service issues
- Track and review **pending orders** and **customer-specific requests** to ensure timely resolution
- Suggest and implement **process improvements** to enhance customer satisfaction and operational efficiency

**Qualifications**
- **Minimum 2 years of experience** in logistics (freight brokerage, dispatch, carrier sales, or related areas)
- Proven ability to handle a **fast-paced, detail-oriented** work environment
- Strong knowledge of **basic Excel** (basic formulas, formatting, sorting, pivot tables preferred)
- Effective **verbal and written communication** skills
- Organized, reliable, and capable of working **independently and as part of a team**:

- Prior experience working with international clients (especially US-based) is a plus
- Familiarity with CRM systems, TMS platforms, or freight management tools is desirable

**Job Types**: Full-time, Permanent

Pay: ₹11,822.76 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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