Operations Support Executive

2 days ago

Mohali Punjab, India Eon Infotech Ltd Full time

**Key Responsibilities**:

- Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.
- Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.
- Plan and organize new installations and maintenance of faulty VTS devices.
- Implement installation and maintenance schedules and drive compliance across the field support team.
- Lead and manage a team of onsite and offsite customer support field technicians.
- Conduct customer training sessions on VTS front-end operations, including report generation.
- Perform GPS data analysis to support operational improvements.
- Arrange and prepare billing data for the billing department.
- Regularly update information systems and maintain accurate records.
- Provide detailed progress/status reports to customers and other relevant stakeholders.
- Perform other duties related to VTS operations as required.

**Essential Skills**:

- Skilled in managing customer interactions and resolving inquiries.
- Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
- Strong skills in planning and coordinating field activities and installations.
- Excellent verbal and written communication abilities.
- Proactive approach to identifying issues and implementing effective solutions.
- Ability to work efficiently under pressure and manage multiple tasks.
- Expertise in MS Word, Excel, and Google Maps.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have Experience in Electronics Industry ?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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