Operations Executive

2 days ago


Mohali Punjab, India Purminder Kaur and Associates Full time

Job Title: Operations Executive

Location: 11 Phase, Mohali

Company: Purminder Kaur and Associates

Experience Required: 1-3 years (BPO / Call Center - International Process)

**Salary**: 25,000 - 32,000

Job Summary:
Key Responsibilities:
Handle day-to-day operations to ensure smooth business processes.

Coordinate between departments to maintain workflow and meet client expectations.

Monitor KPIs and operational performance metrics to identify areas for improvement.

Document and maintain operational procedures and reports.

Assist in onboarding, training, and supporting new team members.

Resolve client queries or escalate issues promptly to the relevant departments.

**Requirements**:
1-3 years of experience in a BPO or call center handling international processes.

Exceptional English communication skills—both spoken and written.

Strong organizational and multitasking skills.

Proficiency in Microsoft Office tools (Excel, Word, Outlook).

Ability to work independently and as part of a team.

Flexible with shifts if required (especially for international client coordination).

Preferred:
Experience dealing with US/UK clients.

Basic understanding of operational workflow and customer service metrics.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person


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