Phone Banking Officer

2 days ago

Andheri East Mumbai Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

Hiring for Indusind BankCustomer Service Profile (for Banking and Credit Cards)

[Location: Andheri]

Job Role:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met

Skills Required:
Excellent verbal communication skills in English Ability to comprehend, capture as well as interpret basic customer information.
Strong customer service focus Knowledge of Banking / Credit cards preferred Knowledge of sales will be an added advantage.

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs
(For Female shift window will be up to 8:00 pm)

Languages Required: Excellent in English (compulsory).

Education: Graduates (Any stream) - Mandatory (must have Passing Certificate)
60% in all - SSC, HSC and Graduation

Job location: MIDC, Andheri (East), Mumbai.

Experience: 1-4 yearsSalary Package: Rs. 3L to /5L p.a

Interview face to face - walk-in

**Job Types**: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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