Urgent Hiring for Phone Banking Officer Role

4 days ago

Mumbai Maharashtra, India Qweensnetwork Full time

**Urgent Hiring for Phone Banking Officer role**

**50% Customer Support and 50% Sales**

**Location : Mumbai (Palava and Vile pale)**

**Key Responsibilities**:

- Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts

**Qualifications**:
Optimal qualification for success on the job is:

- Graduate or Postgraduate from a recognized institution.
- 1-3 years relevant role in voice customer service.

**Role Proficiencies**:

- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Pay: Up to ₹35.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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