Phone Banking Role Goregaon

1 day ago

Mumbai Maharashtra, India Qweensnetwork Full time

We are hiring for Assistant Manager (Work from Office)
- Mumbai

Assistant Manager - 5lpa - Graduates with 2+ year of experience

Six Days Working

Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/ night.It will be rotational.

HAS TO BE A GRADUATE

Urgently Hiring for
- 1.Role - Phone Banking officer Officer

2.Process Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE)

3.Job Type Full Time

4.Industry - Banking

5.Location
- Goregaon Training and Posting in Vile Parle Mumbai

7.Week off 2nd and 4th Saturday off and 4 Sundays off

8.Eligibility Fluent in English and must be a Graduate with minimum 2yrs experience / if Post Graduate

Minimum 1yrs experience is must

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.

Key Responsibilities
- Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
- Delivering service with requisite courtesy and accuracy,
- Demonstrating complete onus to customers
- queries / problems,
- Adhering to product and process requirements with nil errors,
- Escalating customer issues to the right internal stakeholders,
- Ensuring process efficiency and effectiveness,

**Salary**: From ₹300,000.00 per year

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9113888586

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