Automobile CRM

6 hours ago

Mumbai Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Automobile CRM: Female

Job location:

- Goregaon, Mumbai

**Salary**:

- 20,000- 30,000 per month

**Experience**:

- Total experience:

- 5 years of experience in customer relationship management
- Minimum experience:

- 2 years of experience in customer relationship management or a related field.

Education:

- Bachelor's degree in Business Administration, Marketing, or a related field.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in CRM software and tools.

**Only Females**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile introduction**:
**Responsibilities**:

- **Customer Relationship Management (CRM)**: Utilize CRM tools to manage and maintain customer information, ensuring accurate and up-to-date records.
- **Issue Resolution**: Address customer concerns, inquiries, and issues promptly, working closely with internal departments to provide timely solutions.
- **Sales Support**: Collaborate with the sales team to support lead generation, customer follow-ups, and after-sales services.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement and contribute to the development of customer-centric strategies.
- **Data Analysis**: Analyze CRM data to identify trends, customer preferences, and areas for process improvement.
- **Training**: Provide training to internal teams on CRM best practices and effective customer communication.

**Requirements**:

- Excellent communication and interpersonal skills.
- Proficiency in CRM software and tools.
- Strong problem-solving and conflict resolution abilities.
- Detail-oriented with a focus on delivering high-quality service.
- Ability to work collaboratively in a team-oriented environment.
- Prior experience in the automotive industry is a plus.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7028272239

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