Pending and Renewal Executive

3 days ago

Dehradun Uttarakhand, India Marwah Marketing Full time

**Job Summary**:
The Pending and Renewals Executive is responsible for managing follow-ups and recovery of pending dues and renewals from customers. This role involves consistent coordination with clients to ensure timely payments, resolving billing issues, and maintaining accurate records of collection efforts.

**Key Responsibilities**:

- **Follow-Up on Pending Payments**:

- **Renewal Coordination**:
Identify and communicate with customers whose services or policies are due for renewal, ensuring continuity and preventing service disruption.
- **Maintain Accurate Records**:
Update collection databases with status reports, payment commitments, and customer interactions for proper tracking.
- **Negotiate Payment Solutions**:
Work with customers to understand payment challenges and offer feasible repayment plans when necessary.
- **Resolve Disputes**:
Address and resolve billing discrepancies, ensuring customer concerns are managed efficiently and professionally.
- **Prepare Collection Reports**:
Submit daily/weekly reports on recovery status, renewal closures, and pending accounts to the department manager.
- **Ensure Compliance**:
Follow all company policies and regulatory guidelines while handling sensitive customer information and conducting recovery efforts.

**Qualifications & Skills**:

- Minimum 1-3 years of experience in collections or customer service.
- Strong communication and negotiation skills.
- Ability to work under pressure and meet targets.
- Proficient in MS Office and collection software tools.
- High level of integrity and customer-centric approach.

**Job Types**: Full-time, Permanent

Pay: ₹13,500.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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