Sales Operations Administrator

3 days ago

Noida Uttar Pradesh, India Oxford University Press Pakistan Full time

**Sales Operations Administrator**:

- Location: Noida, UP, IN, 201306
- Salary: Nil
- Division: Academic
- Department: Academic Sales Operations

**Job Title**:

- **Title**: Sales Operations Administrator
- **Department**: Sales Operations, Academic
- **Location**: Sector - 62,Noida

**About the Role**:
**Introduction - the ‘why’**:
This is an exciting opportunity to join Oxford University Press (OUP), a globally respected academic publisher, in a role that supports the mission of excellence in research and education. As a Sales Operations Administrator, you’ll be part of a collaborative and dynamic team that values adaptability, communication, and continuous learning. This role offers the chance to work with cutting-edge systems and tools, contribute to meaningful academic initiatives like the Commit to Open programme, and support a diverse global customer base.

**Opportunity - the ‘what’**:
You will assist the Academic Sales Operations team with a wide range of operational and administrative tasks. Your day-to-day responsibilities will include:

- Communicating with internal teams and external customers, societies, agents, and resellers.
- Sending invoices, distributing MARC records, and reporting sales.
- Processing billing for various journal and online product types.
- Troubleshooting issues and supporting system setup for new products, renewals, and pricing.
- Managing customer data and supporting quarterly system reviews.

Your work will directly impact the efficiency of sales operations, customer satisfaction, and the overall success of OUP’s academic publishing efforts.

**About You**:
**Essential Criteria**:

- Approachable, friendly, and a strong team player.
- Flexible and IT literate.
- Strong written and verbal communication skills.
- Quick learner who takes instruction well.
- Effective time management and prioritization.
- Adaptable to change and enjoys varied workloads.
- Analytical skills with the ability to identify root causes and trends.
- Proficient in Microsoft Office (Excel, Word, Teams, Outlook).
- Educated to A-level or equivalent.
- Experience delivering excellent customer service.

**Desirable Criteria**:

- Familiarity with academic digital resources, online journals, or library services.
- Knowledge of IP address management and access methods.
- Experience with systems such as Advantage, Sigma, Salesforce, 8X8, and SAMS.

**Queries**:
***:
**Salary**:
Dependent on skills and experience.
- Job Category: Support & Operations

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