Dir Operations

1 week ago

Bengaluru, India Empower Full time

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role Sr Manager/Director.

This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives.

In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement.

A Degree in Business or any other discipline.

**Responsibilities**:

- Leadership and management of the Group team.
- Recognizes and implements operational improvements.
- Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction.
- Oversee planning and execution of plans with the account’s key executives.
- Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team.
- Partner with other functions to enable overall success of the implementation.
- Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met.
- The role will help the team with prioritization and focus.
- The role will require ensuring the hiring, training, and retention of team members.
- Build a culture of continuous improvement and innovation.
- Fosters a positive culture that engages employees, encourages innovation, and supports high performance.
- Manage and execute as per plan key cross functional cross geography organizational initiatives.
- Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification.
- Support idea generation initiative across the support function.

**Requirements**:

- A degree in business, economics, Arts etc.
- 15+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry.
- Ability to manage multiple priorities.
- Strong leadership skills with the ability and at least 5+years of experience in managing people.
- Proven track record of solving ambiguous and highly complex problems.
- Strong interpersonal and communications skills.
- Ability to understand key drivers of the customer’s business.
- Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly.
- Exceptional critical thinking and attention to detail.
- Ability to thrive in a fast-changing environment.
- Ability to communicate effectively to high level executives as well as frontline employees at customer organizations.
- Experience in a start-up preferred though not required.

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