Customer Service Associate

2 days ago

India OnProcess Full time

**Vacancy Name** - Customer Service Associate **Vacancy No** - VN934 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the "circular" supply chain will drive dramatic sustainability benefits to the world - and we are making all this happen. OnProcess, part of Accenture are market leaders in the provision of innovative, engaging and value driven parts supply chain solutions across a diverse range of sectors. Solutions provided by OnProcess span Service Parts Planning, Delivery and Recovery services and comprise multiple technical and non-technical components. **Job Overview** - The Associate, Customer Service works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess. The Associate, Customer Service Band III will work in one of the following areas: Contacting Suppliers to Register/Configure their accounts with the client's Network, Assisting Suppliers to process e-invoices, Addressing Suppliers’ issues to the respective teams, administrating assigned workload in client systems, Additional tasks related to enabling the revenue for the client via the Suppliers behaviors. As a result of customer contact, the Associate, Customer Service Band III updates the Company database with all appropriate information. The Associate, Customer Service supports all quality assurance efforts and Program criteria. **Responsibilities and Duties** - Perform/handle outbound or inbound customer and/or client communications. - Advise customers on behalf of OnProcess Technology’s clients. Interact with customers via various methods of communication. - Processe all RMA requests from customers who use warranty partner equipment. - Utilize clients third parties to provide the entitled service. - Resolve customer complaints and escalations. - Inform the client about the development of their requests. - Perform all necessary actions and closes requests with the consent of the client. - Resolve first level escalations. - Handle all calls according to the set time goals. - Update applicable Program Database(s) accurately. Qualifications: - Fluency in English - Analytical skills - Attention to detail and accuracy - Excellent organizational skills - Excellent communication and presentation skills **Education Requirement** - Bachelor's Degree

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