GSOC Associate- Customer Service

2 days ago

India Pinkerton Full time ₹ 2,50,000 - ₹ 6,00,000 per year


Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The GSOC Associate- Customer Service assigned to one of Pinkerton's largest global clients, will handle critical communications and support essential security functions. As a crucial member of the 24/7 Customer Service team, the Associate  serves as a vital connection between Pinkerton and the client .



Responsibilities

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Handle time-sensitive email correspondence for security and safety matters
  • Process and document site-specific issues and incidents
  • Manage confidential information with utmost discretion
  • Triage and escalate urgent security and safety concerns
  • Support global customers across different time zones
  • Provide professional support for workplace environment requests
  • Create clear, detailed documentation for incident tracking
  • All other duties, as assigned.


Qualifications

Associate degree (Bachelor's preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline,

  • Strong written and verbal English communication skills
  • Critical thinking abilities and excellent judgment
  • Proficiency in Computer skills: Microsoft Office
  • Attention to detail and organizational skills
  • Professional demeanour in handling sensitive information
  • Proficient typing and documentation skills
  • Able to multi-task while maintaining accuracy
  • Customer service experience, preferred
  • Ability to work effectively in a 24/7 operational environment
  • Customer service mindset with problem-solving abilities
  • Capability to remain calm and focused during urgent situations

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting.
  • Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.


  • GSOC Operator

    2 days ago

    India Pinkerton Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Overview170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share...

  • GSOC Lead Operator

    2 days ago

    India Pinkerton Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Overview170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share...

  • Customer Service Associate

    4 days ago

    India VXI Global Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usOriginal Title: Customer Service AssociateReq Id: R25_05079Posted At: Wed Oct :00:00...

  • Customer Service Associate

    3 weeks ago

    Gandhinagar, Gujarat, India, Gujarat Vested Finance Full time

    Company DescriptionVested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.Role DescriptionThis is a full-time work-from-office role for a Customer Service...

  • Customer Service Associate

    2 weeks ago

    Contact Center, Mumbai, Maharashtra, India Tata Croma Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Customer Service Associate- Role: Customer Service Associate in a contact center environment. - Location: Mumbai, Maharashtra. - Responsibilities likely include assisting customers, resolving inquiries, and providing support. - Open to freshers, indicating no prior experience required. - Ideal for candidates looking to start their career in customer service....

  • Customer Service Associate

    2 days ago

    Ludhiana, Punjab, , India Sisco Jobs Full time ₹ 15,000 - ₹ 30,000 per year

    Job Title: Customer Service Associate Location: Ludhiana (punjab) Experience: 0 to 1 Years Gender: Male & Female Salary: 1.80 LPA Job Summary: We are looking for a proactive and customer -oriented Customer Service Associate to join our client's team. The ideal candidate will be responsible for handling customer interactions, resolving inquiries, and...

  • Customer Service Associate

    2 days ago

    Ludhiana, Punjab, , India Sisco Jobs Full time ₹ 12,000 - ₹ 21,600 per year

    Job Title: Customer Service Associate Location: Ludhiana (Punjab) Experience: 0 to 1 Year Gender: Female Salary: 1.80 LPA Job Summary: We are seeking a proactive and customer -focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to...

  • Customer Service Associate

    2 weeks ago

    Store-Mumbai-Oberoi Mall, India Tata Croma Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Customer Service Associate- Escalation DeskCandidates with pleasing personality, good in english communication skills with a flair for customer service. Prior experince in Customer service is compulsory.Age

  • [Urgent] Customer Service Associate

    3 weeks ago

    India NielsenIQ Full time

    Job Description Job Description Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and...

  • Customer Service

    6 days ago

    India MyGlit Full time

    **Role**:Customer Service Exec -(Chat) **Timings**:Day Shift **Industry**:BPO **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Service - Vacancy in Pampanga City Company Remark: Account: US ONLINE FOOD DELIVERY Start date: May 11,18,24 Headcount 110 Temporary WFH Qualification: Qualifications: - 1 year...