Customer Service Associate

6 days ago

India OnProcess Full time

**Vacancy Name**
- Customer Service Associate

**Vacancy No**
- VN873

**Employment Type**
- Full Time

**Location Country**
- India

**About OnProcess**
- We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the ‘circular’ supply chain will drive dramatic sustainability benefits to the world - and we are making all this happen.
OnProcess are market leaders in the provision of innovative, engaging and value driven parts supply chain solutions across a diverse range of sectors. Solutions provided by OnProcess span Service Parts Planning, Delivery and Recovery services and comprise multiple technical and non-technical components.

**Job Overview**

**Responsibilities and Duties**
- Responsibilities:

- Perform and handle outbound or inbound customer and/or client communications
Advise customers on behalf of OnProcess Technology’s clients.
- Interact with customers via various methods of communication.
- Utilize client’s third parties to provide the entitled service.
- Follow detailed instructions as outlined in company documents.
- For service level agreement in jeopardy, follow established escalation rules.
- Resolve customer complaints and escalations.
- Update applicable program database(s) accurately.
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
- Identify and escalate data or program specific issues to appropriate level of management.
- May be responsible for multiple programs and working cross-functionally through programs.

Qualifications:

- 12+ months of previous customer service experience within a Contact Center.
- Fluency in English.
- Attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Results-driver with action orientation.

Education/Certification requirement:

- High School Diploma or equivalent.

OnProcess Technology is committed to global compliance with equal opportunity principles, ensuring all employees and applicants are treated fairly regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status as stipulated by applicable international, national (State/Federal), and local laws.

**Education Requirement**
- Bachelor's Degree

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