Intern, Professional Services

7 days ago

Bengaluru Karnataka, India Parallel Wireless Full time

We are seeking an Intern in the Professional Services team for Training and Customer Experience activities.

**Job Requirements**:
- Indian citizen with a minimum of 2 years of hands-on experience in training content development and delivery in telecom and networking domain.
- Knowledge of 5G, 4G, 3G, or other Radio Access Technologies to explain and elaborate for the audiences.
- Knowledge of AI/ML and other tools available in technology domain. Future integration of the training and learning system with AI/ML will be an advantage.
- Knowledge of LAN/WAN, routing protocols, TCP/IP, QoS, tunneling, and security protocols.
- Excellent written and verbal communication skills. Understand the use of AI/ML in content development for the training and creating content.
- Proven track record as a Trainer or content developer.
- Ability to adapt quickly to changing environments and manage multiple time-sensitive tasks.
- Strong understanding of ADDIE approach of training and learning development system.
- Ability to multi-task in a fast-paced environment.
- Willingness and ability to travel internationally as needed.
- **Education**
- Bachelor’s (B.S) or Master’s degree (M.A. or M.S.) in Engineering; or equivalent 'training, education and experience.

**What you will do**:
- Support the Head of the Training and Enablement in planning, design, and delivery of customer training and establishing training infrastructure.
- Work on the plan to create the learning path to match the future technologies evolution by PW considering AI/ML in telecom and Radio network.
- Understand the customer learning and skill requirements, provide content development for the PW solution deliverables.
- Conduct internal training across various departments in PW on 2G, 3G, 4G, 5G, AI/ML and proprietary intelligent systems to enhance the skill and knowledge for innovation.
- Help the Head of the Training to identify the skill gap and learning deficiencies in PW employees and plan learning stages with adoption of AI/ML.
- Execute training lab setup activities in Bangalore/Pune lab based on new solutions and product training requirements.
- Develop and present customer-facing technical presentations and documentation.
- Work independently while effectively leveraging additional resources and escalating issues when necessary.
- Define new training requirements based on customer/employee interactions and feedback.
- Contribute to the development of training strategies.

₹0 - ₹0 a year

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