Technical Lead, Professional Services

4 weeks ago

Bangalore Karnataka, India Parallel Wireless Full time

We are looking for a Senior Manager with experience in managing a team of Professional services Engineers The job would involve Customer Activities Deployments Discussions Schedules Communication and handling projects in the wireless telecom domain Both at CORE Datacenter remote Access Sites Good knowledge of various wireless telecom technology IP Networking CLoud and their bearing on-field implementation Key Job Functions Managing the complex wireless telecom Projects like new rollout swap POC technology upgrade Both at CORE Datacenter remote Access Sites etc Managing concurrently multiple projects in various geographies primarily in Asia Africa Work with Customers and other team members to ensure project is meeting timelines quality ensuring customer trust Work with customers and team members to coordinate cross-functional activities and complete the project on time Balance multiple large and critical tasks Communicate with customer operations department heads in the wireless telecom Industry Work independently from a Services delivery perspective Support Sales in cost budgeting during Pre-Sales Offer Development stage for Services Portion of the Opportunity Understand both internal and external organizations and processes Know-how of HSE in the wireless telecom industry and local geographic and customer requirements Handle multi-ethnic teams multiple service vendors Strong communication skills customer relationship and escalation management issue resolutions Job Requirements Minimum 12-15 years of experience in deployments managing teams execution deployment Customer Acceptances and Quality in Wireless telecom space in the Africa Asia region Professional Project Management Credentials Thorough understanding of the 3GPP protocols IP networking Cloud solutions integration deployment experience Project management in the wireless telecom industry Thorough understanding of managing Services Partners Vendors before during and after project execution Ability to optimum utilization of tools end-to-end troubleshooting mentoring teams Ensuring that internal and external Services Partners teams are adhering to quality norms of the customer and local geography Excellent Verbal and Communication Skills Expert writing and communications skills Ability to Travel as needed Education Bachelor s B S degree with 12-15 years of experience in the Telecommunication or Network Industry Professional PM Certification ESI PMP or Equivalent is a plus

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