Customer Service Intern

1 week ago

Bengaluru Karnataka, India Winuall Full time

**Job Title: Customer Service Intern**
**Company: Edify.club**
**Location: Bangalore (On-site)**
**Stipend: ₹10,000 - ₹20,000 per month**
**Tenure: 3 months**

**About Edify.club**:
**Edify.club is a dynamic platform focused on transforming the way professionals build their careers through continuous learning, expert mentorship, and vibrant community engagement. We are on a mission to empower individuals with the right skills, connections, and experiences to help them thrive in their professional journeys.**

**Role Overview**:
**We are looking for an enthusiastic and detail-oriented Customer Service Intern to join our team in Bangalore. As a Customer Service Intern, you will be the first point of contact for our members and will play a key role in enhancing their experience with Edify.club. You’ll help address customer queries, provide support, and contribute to building a strong and positive community.**

**Key Responsibilities**:

- **Provide accurate information about Edify.club offerings and services**:

- **Resolve member issues efficiently and effectively**:

- **Maintain records of customer interactions and feedback**:

- **Work closely with other teams (product, marketing, community) to ensure a seamless user experience**:

- **Identify and suggest improvements to existing customer service processes**:

- **Contribute to member engagement and satisfaction initiatives**

**What We’re Looking For**:

- **Strong communication skills (written and verbal) in English**:

- **Empathy and a genuine desire to help customers**:

- **Ability to multitask and manage time effectively**:

- **Proactive, positive attitude with a problem-solving mindset**:

- **Basic knowledge of CRM tools is a plus**:

- **Currently pursuing or recently completed undergraduate/graduate studies**

**Perks**:

- **Hands-on experience in a fast-growing startup environment**:

- **Opportunity to interact with industry leaders and a thriving community**:

- **Certificate of internship upon successful completion**:

- **Flexible and collaborative work culture**

**How to Apply**:
**Job Type**: Internship

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)
- Kannada (preferred)

Work Location: In person

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