Customer Service Intern

2 weeks ago

Bengaluru Karnataka, India TE Connectivity Full time

The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole EMEA/North America Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of ad hoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality.

**RESPONSIBILITIES**:

- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement updates
- Quote Entry
- Create credits, debits, pro forma invoices or returns
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles
- All kind of ad hoc requests to support the EMEA / North America Customer Service Teams.
- Gain an understanding of other transactional tasks served by the team
- Securing the usage of Standard Work Instruction and Customer Profile for every transaction
- Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
- Responsibility of high quality & on time delivery
- Willingness to learn new tasks as per business requirements
- Ensuring a constant usage of Leader Standard Work
- Active participation in daily PIM
- Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
- Drive TEOA according to Star Level requirements

**QUALIFICATIONS EXPERIENCE / KNOWLEDGE**:

- Graduation in any stream
- Minimum 0-1 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred
- Good knowledge in Outlook, SAP, MS Office, Excel, Access, Web Portals
- Good written & verbal communication skills
- Performance oriented

**Job Types**: Fresher, Internship
Contract length: 6 months

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Work from home

Schedule:

- Monday to Friday
- UK shift

**Education**:

- Bachelor's (required)

Work Location: In person

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