Customer Relationship

2 weeks ago

Bhandup West Mumbai Maharashtra, India Deep HR Services Full time

Urgent Opening--- We are searching for a Young & Energetic Female Customer Relationship Executive who is capable of handling Client Queries raised by Customers.

Experience: 1 to 2 Yrs.

Salary**:16,000 to 20,000 per month**

**English communication is must.**

**Job description**:

- Ensure highest Level of Customer Satisfaction
- Having knowledge of Technical knowledge of cars
- Retention of customers by planning various activities
- Implement customer sales complaint management system and ensure lowest complaint resolution time
- Resolves customer complaints expeditiously and ensures better long -term customer satisfaction.
- Assists in resolving customer complaints, and coordinates Team when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made as per norms
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Maintains a professional appearance.

Role **Customer Service**
Industry Type **Automobile**
**Functional Area Customer Success, Service & Operations**
Employment Type **Full Time, Permanent**
**Role Category Customer Success, Service & Operations - Other**

**Education:

- **
**Minimum 12th Pass with Good English communications is must.**

**Salary**: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

  • Customer Relationship Executive

    1 week ago

    Bhandup, Mumbai, Maharashtra, India Deep HR Services Full time

    Urgent Opening--- We are searching for a Young & Energetic Male and Female Customer Relationship Executive who is capable of handling Client Queries raised by Customers. Experience: 1 to 2 Yrs. Salary**:16,000 to 20,000 per month** **English communication is must.** **Job description**: - Ensure highest Level of Customer Satisfaction - Having knowledge...

  • Customer Relationship Executive

    6 days ago

    Bhandup, Mumbai, Maharashtra, India Deep HR Services Full time

    Urgent Opening--- We are searching for a Young & Energetic Male and Female Customer Relationship Executive who is capable of handling Client Queries raised by Customers. Experience: 1 to 2 Yrs. Salary**:16,000 to 20,000 per month** **English communication is must.** **Job description**: - Ensure highest Level of Customer Satisfaction - Having knowledge...

  • Customer Relationship Manager

    7 days ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

  • Customer Relationship Executive

    4 days ago

    Andheri West, Mumbai, Maharashtra, India Misuraa Projects LLP Full time

    **Responsibilities**: 1. Attend Walk-in Customers. 2. Generate excel invoices 3. Customer relationships **Requirements**: 1. Need Fluency in English speaking. 2. Knowledge of MS-Excel 3. Presentable Personality. Pay: ₹18,000.00 - ₹22,000.00 per month **Benefits**: - Internet reimbursement - Leave encashment Schedule: - Day shift - Monday to...

  • Customer Relationship Executive

    7 days ago

    Andheri West, Mumbai, Maharashtra, India Misuraa Projects LLP Full time ₹ 36,00,000 - ₹ 48,00,000 per year

    Responsibilities :Attend Walk-in Customers. Generate excel invoices Customer relationshipsRequirements :Need Fluency in English speaking. Knowledge of MS-Excel Presentable Personality.Job Type: Full-timePay: ₹30, ₹40,000.00 per monthBenefits:Internet reimbursementLeave encashmentEducation:Bachelor's (Required)Experience:total work: 1 year...

  • Customer Relationship Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Misuraa Projects LLP Full time

    **Responsibilities**: - Engage with customers at the retail showroom, offering solutions based on their needs. - Assist in order conversions through regular follow-ups with clients and interior designers (no sales targets). - Collaborate with interior designers and architects to explore partnership opportunities. - Maintain strong relationships with...

  • Customer Relationship Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Misuraa Projects LLP Full time

    **Responsibilities**: - Engage with customers at the retail showroom, offering solutions based on their needs. - Assist in order conversions through regular follow-ups with clients and interior designers (no sales targets). - Collaborate with interior designers and architects to explore partnership opportunities. - Maintain strong relationships with...

  • Customer Relationship Officer

    2 weeks ago

    Mumbai, Maharashtra, India Fluidscapes Consultants Full time

    Mumbai**2** Position**3** ExperienceCustomer Relationship Officer **Job Description**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase...

  • Customer Relationship Executive

    4 days ago

    Bandra West, Mumbai, Maharashtra, India Right Properties Full time

    Purpose: As a Customer Relationship Executive at Right Properties, the purpose is to build and maintain strong relationships with clients, guiding them through their property journey with expertise and care. This involves understanding client needs, providing tailored advice, and ensuring a seamless and satisfying experience In the competitive real estate...

  • Customer Relationship Executive

    4 days ago

    Andheri West, Mumbai, Maharashtra, India Purple Paani Full time ₹ 25,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship ExecutiveLocation: Juhu, MumbaiIndustry: Luxury Real EstateExperience: 1+ yearsRole Overview:We are seeking a polished, customer-oriented Customer Relationship Executive to be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a...